1. Most
of the time your order will go out on
the same day - We understand you need your media fast,
that is why we organize our fulfillment center in a way to meet your demand.
While major stores charge you for express processing, it is part of our service
to offer fast order processing to our customers for free.
2. You will never be charged extra on shipping
- All shipping charges are UPS rates that is passed to
you without handling or any other hidden fees. If for any reason the shipping
rate seems unreasonable feel free to contact one of our staff and we will give
you a detail break down of product weight, shipping regulations of UPS and
correct the problem if we made a mistake. On top of that, you can rest assure
your order is packaged properly and professionally with our closely monitored
packaging quality control.
3. You know
where your package or order status is
- Ordering from DVD-Supply means you will know where your order is the second it
goes out the door. Whether you are ordering from across the globe or within our
neighboring cities, you know your package is in good hands. How can we offer you
this premium shipping service? Through our years of close relationship with UPS
managements.
4. You
will not be charged a
penny
before your order is being shipped or processed
- Unlike others that
charge you when your order goes through, we charge our customers when the order
is
being processed and shipped.
5. You have a
friend in the data storage business
- Whether you need help acquiring new equipment ,looking for a product that
you can't find, or even have questions on how to make your home DVD movie. Drop us a line and
our friendly staff will be more than happy to assist you.
6. Best prices on
quality products and services
- We offer a wide variety of best
priced products, by eliminating the traditional retail packaging and by purchase
in large quantities directly from the manufacture to avoid the middle man. And
we pass the savings right to our valued customers.
7. Your
information is safe with us -
All information given to us are kept in secure server and protected by our
strict regulations within our company. Unlike other unfaithful merchants we
never re-sell or distribute our customers information in any way. At
DVD-Supply.COM we secure your personal information the way we would like our own
to be secured and kept private.
8. Certified
secure ordering system
- Ordering from a certified Yahoo! store is more than knowing that you are
ordering from an established company; It means your are ordering through
state-of-the-art top-security server that is protected from any unauthorized
use.
9. When there
is a problem, our staff puts full effort to try to resolve the issue
- It is natural when
problems occur that no one wants to take the blame for it. NOT at
DVD-Supply.com, if we made a mistake we WILL apologize, and most important of
all we'll give every effort to fix the problem. We know as a customer you
don't care who made the mistake, you don't want to be transferred to another
department, YOU WANT THE PROBLEM FIXED. And that is exactly what we are here to
do, it's our unique culture within the company to find a solution for you.
10. There is always a new reason why our customers choose DVD-Supply.com! -
Yes you read correctly, there is
no last reason. We saved this one just for you!
DVD-Supply.com employees motivated and forward thinking staff that puts our
customers first. We are here to bent the rules as far as we can to make sure all
of our customer are satisfied, if the rule cannot be bent we create a new one
just for you. We know deep in our heart that after you becomes our most valued
customer you will know what the 10th reason is.
